Terms of Service

01Who we are and what you are buying

Phantom DMA ("we", "us") sells time-limited licence keys for software suites that run on a second computer and talk to your gaming PC over a DMA card. A key unlocks one product (for example Rust or Wardogs) for the number of days shown at checkout. You are buying a licence to use the software for that period. You are not buying the software itself, and nothing here transfers ownership of it to you.

The customer dashboard, in-game menu, loader and web radar are provided by our software platform partner and rebranded for Phantom DMA. Their systems enforce the rules described below.

02Keys, accounts and activation

• Your key is delivered on the invoice page as soon as your payment confirms on the blockchain. Delivery is automatic; there is no manual step. Keep the invoice link: it always shows your keys.
• Redeeming a key adds its days to your account. Days stack: redeeming a 30 day key while you still have 10 days left gives you 40.
• Keys are single-use and tied to the account that redeems them. They cannot be transferred, resold, split or shared.
• You are responsible for keeping your account credentials private. Anything done with your account is treated as done by you.

03Hardware lock and resets

To stop key sharing, your licence locks to the hardware it is first used on: the gaming PC (the target) and the second PC that runs the loader (the host). If you change hardware you can reset each lock yourself from the dashboard once every 30 days. If you need more than that, contact us on Discord with the reason and we will look at it case by case. Repeated resets that look like sharing will be refused and may lead to the account being closed.

04Updates, freezes and downtime

Games patch, and every patch can break the suite until we update it. When a product is marked as updating, detected or offline on our status page, every active key for that product is frozen: the countdown stops and no time is lost. It resumes automatically when the product is marked undetected again. Because of this, a freeze is not grounds for a refund.

We aim to have every product back within hours of a patch, but we do not guarantee any particular turnaround, uptime or feature set, and features may be changed or removed between versions.

05Replacements and refunds

• If a suite will not run on a supported setup (a supported DMA card with supported firmware, a second PC that meets the requirements, and a compatible game version) we will work with you to get it running, and replace the key if we cannot.
• If we still cannot get it working on a supported setup, we refund the key in the currency you paid with, minus network fees.
• Refunds are not given for change of mind, unsupported hardware, hardware you were told about before buying, time lost to your own setup, a game ban, or time that was frozen under section 04.
• Payments are made in cryptocurrency and are final once confirmed. There are no chargebacks. Attempting a chargeback or reversal through any third party closes the account.

06Acceptable use

You may not:

• share, rent, resell or give away keys, accounts or the software;
• reverse engineer, decompile, dump, modify, redistribute or leak any part of the software, the loader or the menu;
• use the software to attack, harass or defraud anyone, or to interfere with our systems or our platform partner's systems;
• use bots, scrapers or automated tools against the store, the dashboard or the API without written permission;
• buy for someone who is not allowed to buy under these terms.

Breaking these rules ends your licence immediately, with no refund, and may result in the account and any linked accounts being closed.

07Risk and disclaimer

You understand that using third party software with online games breaks those games' rules and can result in your game account being banned or your hardware being flagged. You use the software entirely at your own risk. We are not responsible for game bans, lost game accounts, lost items, lost progress or anything else that happens in a game.

The software is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. To the fullest extent the law allows, our total liability to you for anything arising from these terms or the software is limited to the amount you paid us for the key concerned in the 30 days before the claim.

08Not affiliated

Phantom DMA is not affiliated with, endorsed by or associated with Facepunch Studios, Bulkhead, Team17, Valve, Activision, Steam or any game developer or publisher. All game names and marks belong to their owners and are used only to say which game a product works with.

09Termination

We may suspend or close an account, and cancel any key on it, if these terms are broken, if we are required to by law, or if we stop selling a product. If we discontinue a product, keys with remaining paid time on that product are refunded for the unused portion. Sections 05 to 07 survive termination.

10Changes to these terms

We may update these terms. The date at the top always shows the current version. Changes apply to purchases made after they are published; the terms in force when you bought a key apply to that key.

11Contact

Questions, replacements and refunds are handled on our Discord. Open a ticket there and include your invoice id and, if you have redeemed the key, your dashboard username.